Meet the team

Each department within Fluent Money is focussed on delivering the best Customer Service possible.

We all want your experience with Fluent Money to be a great one, and so we’d like to invite you to meet our teams and see how they look after you.

• Underwriters
  

  Our underwriters are the first point of contact for all of our customers. Their job is to analyse their customer’s circumstances and needs to find the very best product for them. We are very proud of our Underwriters’ knowledge and we consider them to be the best within the industry.

• Case Managers
  

  Each customer is allocated a specific Case Manager, whose job it is to liaise between their customer and the lender, making sure that the loan completes in as quick and hassle-free way as possible. We are very lucky here at Fluent Money to have Case Managers of immense experience who are dedicated to their role.

• Partner Support Team
  

  Our partners trust us to look after their customers and in turn our Partner Support Team are dedicated to looking after them. We fully understand and appreciate how our service ultimately reflects on their business and their customers. We make them a very simple promise: we won’t let you down!

• Fluent Support Teams
  

  We simply wouldn’t be able to function as a business if it wasn’t for our own support departments. They are key to everything we do and include Software Development, Compliance, Admin Support and Accounts. Each of these departments is vital to our business.

• Directors
  

  The 4 directors at Fluent Money have combined industry experience of over 70 years. They are very proud of Fluent Money and all it has achieved since its inception in 2008. They believe the success of the business is firmly based on the quality of Fluent Money’s staff and the excellent service they provide and work hard to make sure that Fluent remains at the forefront of the secured loans industry within the UK.